Returns & Refund Policy

Last Updated: 18th March 2026

Our Commitment

We want you to feel confident in every purchase you make with us.

If something isn’t quite right, we aim to make the process straightforward, fair, and handled with care.

Returns

In line with UK Consumer Contracts Regulations, you may return eligible items within 14 days of receiving your order.

To be accepted, items must be:

• Unworn
• Unwashed
• In their original condition
• With all tags intact

Non-Returnable Items

Certain items cannot be returned, including:

• Altered garments
• Custom or made-to-measure pieces
• Items returned in a condition that is not suitable for resale

How to Return an Item

To begin a return, please contact us at:

info@latheevah.com or returns@latheevah.com within 3days after delivery. 

Include your order number and a brief reason for return.
We will guide you through the next steps.

Unless an item is faulty, return shipping costs remain the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 7–10 working days and issued to your original payment method.

Faulty or Incorrect Items

If your item arrives in a faulty or incorrect condition, please contact us within 48 hours of delivery.

Include clear images and your order details so we can resolve the issue promptly.

Where appropriate, we will offer a replacement, repair, or full refund.

Alterations

Items that have been altered through our service are non-refundable.

We take care to ensure all alterations are completed to a high standard, and we will always work with you to address any concerns.

A Considered Process

We approach returns with the same care and intention that defines our garments to ensure each request is handled thoughtfully and fairly.